Shipping & Returns
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via e-mail.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information to the e-mail address you provided when checking out, as soon as our warehouse make this available to us. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@DestinationGoldDetectors.com
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to returns@DestinationGoldDetectors.com and we will process an insurance claim on your behalf.
14-Day Hassle-Free Money Back Guarantee:
Most hobby metal detectors are eligible for a full refund, exchange or store credit if returned within 14 days of purchase. All professional line metal detectors such as commercial, industrial and, security machines are not eligible for return. These non-returnable detectors include (but are not limited to) the following brands: Makro Jeohunter, Fisher Research Labs. Pre-owned, Consignment, Refurbished, Demo, used and closeout and water detectors models and, discounted detectors are also not eligible for return.
The metal detector must be returned in its original packaging with all manufacturer accessories and promotional items: Free accessories, giveaway products, promotional items, BOGOs and special offers. Customers will be charged "full sale price" for all missing or damaged accessories, giveaway products, promotional items, BOGOs and special offers. All items must not be used and in working order and include the manufacturer’s original blank warranty and instruction manual. No damage to the machine and/or any of the accessories including no dents, scratches, rips and tears etc.
Returns must be made within 14 days of purchase date. A Return Authorization Number is required prior to shipping any product back to Destination Gold Detectors for a refund.
Refunds will be issued to the same credit/debit card, gift certificate or, other form of payment that was used at the time of the original transaction. Customer will be responsible for all return shipping, handling and, insurance fees.